MoxCRM Features
A complete CRM platform with all the tools you need to grow your business — increase leads, accelerate sales, streamline operations and customer service.
Lead Management
Keep track of leads in one place and easily follow their progress. Ability to auto import leads from email, add notes, create proposals. Organize your leads in stages and change stages easily with drag and drop. Ability to auto import leads from emails and web to lead forms, import leads from .CSV file included.
Customer Management
Easily manage your customers and their contacts, create multiple contacts for your customers and set proper permissions. Customers area is fully separated from the admin area. Clients have their own client portal with all financial data from your company presented in clear view.
Web to Lead Forms
Create unlimited web to lead forms and inject in your landing page or website. The visitors can then enter their names, email addresses, upload attachments and other basic information, allow them to request quotes directly from your website. The potential clients information are gathered and the lead is created directly into the CRM. This feature also allows you to import leads into CRM.
Send Surveys to Leads & Customers
Create surveys and impress your customers. Add your question and improve your company productivity. Ability to send surveys to leads/customers/staff members and manually created mail lists.
Proposals
Create good looking proposals for leads or customers and impress your potential clients or customers to increase sales. Include images, tables, items, youtube videos, with the powerful editor. Proposal comments allowed for negotiation. Receive notification when proposal is accepted/declined and auto send thank you email to your customer after accepting the proposal. Proposal overdue notice before X days available.
Quotations
Create quotation within a minute, sent to your customers and wait to accept, add notes for better organization for your next actions, create reminders. Ability to auto convert the quotation to invoice after customer accepts. Your customers can view and make actions on the quotation even without logging in.
Contracts
Use contracts feature to lock in current and feature sales. Create PDF documents in a minute and and to your customers via built-in sending contracts feature. Ability to send customer reminders before contracts expiry.
Invoice
Build professional and great looking invoices. Attach files and send directly to your clients including the invoice PDF. Invoice with different tax based on item. Create recurring invoices who will be regenerated automatically based on your setup for recurring invoice (every X months). You can set recurring starting from 1 month to 12 months.
Record Payments
Record and receive payments in different currencies. Customers can pay you via Paypal and Stripe. Auto generated PDF after each recorded payment.
Record Expenses
Record company expenses. Set up a recurring expense and the expense will automatically be created after the specified period. The period time could be days, weeks, months or years. Ability to set expenses billable to customers or projects.
Custom Fields
Custom fields can store extra information for customers, leads, tickets, invoices, company, quotations or proposals, and many important features. Configure to fit your business. Ability to show in the customer portal or table.
E-Signature
E-Signature option available for contracts, proposals and quotations. Let your customers easily sign those documents and make your life easier.
Online Payment
Receive payments from Paypal, Stripe, Mollie, Authorize.net, 2Checkout, PayU Money and Braintree, we have implemented payment gateways that are available in most of the countries.
Client Portal
User friendly customer portal which allow your customers to view quotation and invoice, check and communicate on project status, knowledge base to view your library of self-help documentations and videos and submit support tickets.
Project Management
Manage projects and track time spent on project for each staff member with the powerful project management feature. Create milestones for projects and track time spend based on milestone. Ability to Drag and Drop tasks between milestones. Record project expenses and invoices and bill your clients faster. Professional Gantt Chart included for each project and staff member.
Tasks
Assign task to multiple employees, add task followers, task comments allowed, task attachments. Create recurring tasks for a given period.
Detailed Calendar
Have clear view of all your company events, upcoming invoice payments, contracts expiration, estimates expiration, tasks finish date, reminders. You’ll never miss anything from the calendar.
Personal To-Do List
Every staff member can have their own personal to-do dashboard which will allow your staff member to easily organize their work and increase productivity. Easily change to-do status by drag and drop.
Goal Tracking
Setup goals and track achievements. Use the Goals Tracking feature to keep sales goals in mind. Ability to notify staff members about failure or success.
Knowledge Base
Knowledge Base for Customers and Staff Members. Create knowledge base articles and organise them in groups to help your customers and build trust. “Did you find this article useful?” vote included in clients area.
Ticket Support
Great support ticket system with autoresponse, private ticket staff notes, ticket assignments, attachments, predefined ticket replies, insert knowledge base link, ticket priorities, ticket statuses. Feature for auto importing tickets via Email Forwarder/IMAP method included. Let your customer reply and create new tickets via email, without accessing the client portal.
Reports
Generate reports and have clear view of everything. Sales Report. Expenses Report. Reports by Customer. Leads Conversions. Survey Report. Knowledge Base Report. Timesheets Report.
Chat
Best way to connect and interact with your staff colleagues and connected clients, offering communication directly as well as build trust and increase staff loyalty.
Many More Features
Manage staff members. Set staff roles & permissions. Assign your staff to specific departments and ability to auto import tickets by department email. Setup predefined email templates. Company newsfeed to share great company events, upload documents, easy employees communications. Fully responsive. You can easily access your data from mobile or tablet.